ITIL 4 Specialist: Create Deliver and Support CDS
- Course Duration3 months
- Learning FormatOnline Learning
- Course Fee£ 125 GBP
Course Overview
The ITIL® 4 Specialist: Create, Deliver and Support (CDS) course is an essential part of the ITIL® 4 Managing Professional stream. It focuses on how to build, deliver, and support end-to-end IT-enabled services that meet business and user expectations. This practical, project-based course guides professionals through the design and implementation of efficient service value streams, enhanced service delivery, and continual performance improvement. With real-world scenarios and hands-on learning, you'll be ready to lead service teams, optimise workflows, and deliver business value through world-class IT service management.
Course Curriculum
- Provides an overview of the CDS module, its role in the ITIL® 4 Managing Professional stream, and its connection with ITIL® Foundation principles.
- Explains how to design, plan, and build effective service value streams for creating, delivering, and supporting IT-enabled services.
- Explores how relevant ITIL® practices contribute to creating, delivering, and supporting services efficiently.
- Focuses on methods and tools to ensure services are created, delivered, and supported to meet user and business needs.
- Covers techniques for prioritising work, managing queues and backlogs, and balancing demand and capacity.
- Examines how to monitor, measure, and improve service performance across the service value stream.
- Applies continual improvement practices to refine workflows, processes, and service delivery for ongoing optimization.
2 Hours
- Prepares participants for the CDS exam with sample questions, revision activities, and exam techniques.
Skills Covered
- • Understand and explain the CDS module scope and connection to broader ITIL® frameworks
- • Design and implement service value streams that align with business and user needs
- • Apply ITIL® practices relevant to service creation, delivery, and support
- • Use tools and methods to ensure high-quality IT service management
- • Prioritise workload effectively, managing queues, backlogs, and capacity
- • Monitor and improve service performance using appropriate metrics
- • Drive continual improvement in work processes and service delivery
- • Prepare for and succeed in the ITIL® 4 Specialist CDS certification exam
Why join this program?
- • IT service managers and team leaders.
- • Process owners and service desk professionals.
- • IT operations and delivery teams.
- • Anyone pursuing the ITIL® 4 Managing Professional certification.
Course Objectives/key Features
- • Officially aligned with the ITIL® 4 Managing Professional stream.
- • 100% Online – Learn at your own pace from anywhere.
- • Practical tools and real-world case examples.
- • Expert-led instruction and industry-relevant insights.
- • Exam preparation and certification support included.
Learning Outcomes
By the end of this course, learners will be able to:- • Explain the scope and objectives of the CDS module and its relation to ITIL® 4 Managing Professional stream and Foundation principles.
- • Design, plan, and build effective service value streams for creating, delivering, and supporting IT-enabled services.
- • Apply relevant ITIL® practices to enhance the efficiency and effectiveness of service creation, delivery, and support.
- • Implement methods and tools that ensure IT services meet user and business requirements throughout their lifecycle.
- • Prioritise and manage work effectively, balancing demand, capacity, and managing queues and backlogs.
- • Monitor, measure, and improve service performance within the service value stream.
- • Utilise continual improvement practices to optimize workflows, processes, and service delivery continuously.
Why Choose London Technology College?
- • Open to All – Whether you're brand new or brushing up your skills, our courses are designed to meet you where you are.
- • Practical Approach – Learn by doing, with hands-on exercises that reflect real-world office tasks.
- • Experienced Tutors – Our instructors bring real industry know-how and a passion for teaching.
- • Certificate of Completion – Add an accredited certificate to your CV or LinkedIn profile to boost your job prospects.
- • Flexible Learning Options – Study at your own pace, from anywhere in the world. Ideal for working professionals and international students seeking flexibility without compromising quality.
- • Job-Ready Skills – Get trained in tools and techniques that employers actually look for.
- • Support That Stays With You – Need help? Our team is here from start to finish—no question is too small.
- • Learn at Your Own Pace – Take your time or move quickly—the course is designed to adapt to your needs.
- • Hands-On Projects – Put your skills into action with tasks like reports, spreadsheets, resumes, and more.
Certificate of Completion
Upon finishing the course, you will receive a Certificate of Completion from London Technology College, validating your skills in delivering and supporting modern IT services.
Earn Your Certificate in ITIL 4 Specialist Create Deliver And Support CDS:
- • Adds value to your CV and LinkedIn profile.
- • Trusted by organisations across the UK and internationally.
- • Proof of your hands-on ITIL® 4 knowledge.
- • Ideal for IT service roles and leadership positions.
Frequently Asked Questions (FAQs)
Professionals responsible for managing and improving IT service delivery and operations, or pursuing ITIL® 4 Managing Professional certification.
Yes, ITIL® 4 Foundation is a prerequisite for enrolling in this course and taking the CDS exam.
Yes, the course includes dedicated exam preparation with practice questions and exam strategies.
Yes, you will receive a Certificate of Completion from London Technology College.
You will have lifetime access to course materials and resources.