ITIL 4 Specialist: Drive Stakeholder Value DSV

Course Overview

ITIL® 4 Specialist: Drive Stakeholder Value (DSV) is a key module in the ITIL® 4 Managing Professional stream, focusing on how organisations engage with stakeholders and build strong, value-driven service relationships. This course takes learners through the entire customer journey — from demand shaping and engagement through onboarding, service delivery, and value realisation. With hands-on, scenario-based learning, participants will develop the skills to manage stakeholder expectations, design services aligned with business needs, and foster long-term trust through effective communication and relationship management. Ideal for IT service professionals, consultants, and anyone in customer-facing roles, DSV prepares learners to become leaders in co-creating service value.

Skills Covered

• • Understand and explain the scope and objectives of the DSV module.
• • Map and manage the customer journey and stakeholder relationships.
• • Analyse and target markets and stakeholders effectively.
• • Develop and maintain trusted stakeholder relationships through clear communication.
• • Shape demand and design service offerings that deliver value.
• • Negotiate and agree on services that align with stakeholder expectations and capabilities.
• • Manage onboarding and offboarding of customers and users efficiently.
• • Drive continual value co-creation and service improvement.
• • Prepare thoroughly for and succeed in the ITIL® 4 Specialist DSV certification exam.

Why join this program?

• • IT service managers and delivery professionals.
• • Customer success and support teams.
• • IT consultants and relationship managers.
• • Professionals working toward the ITIL® 4 Managing Professional designation.

Course Objectives/key Features

• • Fully aligned with the ITIL® 4 certification path.
• • 100% Online and self-paced.
• • Scenario-based learning for practical skill application.
• • Delivered by certified ITIL® instructors.
• • Practice questions and revision for exam success.

Learning Outcomes

• • Explain the purpose and scope of the DSV module within the ITIL® 4 Managing Professional stream, focusing on stakeholder engagement and service relationships.
• • Describe the customer journey and manage key stakeholder relationships effectively to enhance service value.
• • Apply techniques for understanding and targeting markets, defining stakeholder needs, and managing demand for services.
• • Build and foster trusted stakeholder relationships, including understanding mutual expectations and effective communication..
• • Shape customer demand and define service offerings that align with business objectives and stakeholder requirements.
• • Manage customer and user onboarding and offboarding processes to ensure smooth transitions and continuity.
• • Facilitate continual value co-creation and delivery through effective service consumption and user experience management.
• • Prepare confidently for the ITIL® 4 DSV certification exam through practice questions and revision.

Why Choose London Technology College?

• • Open to All – Whether you're brand new or brushing up your skills, our courses are designed to meet you where you are.
• • Practical Approach – Learn by doing, with hands-on exercises that reflect real-world office tasks.
• • Experienced Tutors – Our instructors bring real industry know-how and a passion for teaching.
• • Certificate of Completion – Add an accredited certificate to your CV or LinkedIn profile to boost your job prospects.
• • Flexible Learning Options – Study at your own pace, from anywhere in the world. Ideal for working professionals and international students seeking flexibility without compromising quality.
• • Job-Ready Skills – Get trained in tools and techniques that employers actually look for.
• • Support That Stays With You – Need help? Our team is here from start to finish—no question is too small.
• • Learn at Your Own Pace – Take your time or move quickly—the course is designed to adapt to your needs.
• • Hands-On Projects – Put your skills into action with tasks like reports, spreadsheets, resumes, and more.

Certificate of Completion

Upon successful course completion, participants will receive a Certificate of Completion from London Technology College, recognising your expertise in stakeholder engagement and value creation through service relationships.

Earn Your Certificate in ITIL 4 Specialist Drive Stakeholder Value DSV:

• • Industry-recognised and UK-relevant qualification.
• • Strengthens your career profile in service management and consulting.
• • Share on your LinkedIn, CV, or professional portfolio.
• • Proof of advanced ITIL® 4 knowledge in real-world settings.

Frequently Asked Questions (FAQs)