ITIL 4 Strategist: Direct, Plan and Improve DPI

Course Overview

Step into strategic leadership with the ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course, designed to equip professionals with the practical knowledge to lead IT governance, drive continual improvement, and align IT services with business goals. This course forms a key component of both the ITIL® 4 Managing Professional and Strategic Leader certifications, offering essential skills in planning, change management, metrics, and stakeholder communication. Throughout this hands-on, project-based course, you'll engage with real-world scenarios and case studies that reflect today’s IT environments. Whether you're managing a service desk or driving enterprise-level digital transformation, DPI will give you the tools to succeed.

Skills Covered

• • Understand and apply governance, risk, and compliance frameworks in IT service management
• • Develop and communicate strategic direction and planning aligned with business goals
• • Manage organizational change to enable continual improvement and innovation
• • Plan and oversee improvement initiatives across the service value system
• • Define, collect, and analyse key performance metrics and reports for informed decision-making
• • Engage and communicate effectively with stakeholders and leadership in governance and improvement processes
• • Confidently prepare for and succeed in the ITIL® 4 Strategist: Direct, Plan and Improve certification exam
• • Confidently prepare for and succeed in the ITIL® 4 Strategist: Direct, Plan and Improve certification exam

Why join this program?

• • Designed for aspiring IT leaders and managers.
• • 100% online with flexible access anytime, anywhere.
• • Combines theoretical knowledge with practical application.
• • Built-in exam preparation to ensure success.
• • Career-focused, real-world projects to enhance your portfolio.

Course Objectives/key Features

• • Live tutor support and recorded lectures.
• • Practical projects based on real industry scenarios.
• • Downloadable study guides and templates.
• • Community access for peer discussion and support.
• • Direct pathway to ITIL® 4 Managing Professional and Strategic Leader certifications.

Learning Outcomes

• • Explain the scope and objectives of the DPI module within ITIL® 4 Strategic Leader and Managing Professional streams, focusing on governance, planning, and continual improvement.
• • Understand governance, risk management, and compliance (GRC) principles and how to align IT services with business needs.
• • Develop strategic plans and set organizational direction that align IT services with overall business objectives.
• • Manage organizational change and foster a culture supportive of continual improvement and innovation.
• • Plan, implement, and measure improvement initiatives effectively across the ITIL® service value system.
• • Define, collect, and analyse metrics and reports to support decision-making and demonstrate service value.
• • Apply best practices for communication and stakeholder engagement to support governance and improvement activities.
• • Prepare confidently for the DPI certification exam with a thorough understanding of key concepts, exam structure, and question types.

Why Choose London Technology College?

• • Open to All – Whether you're brand new or brushing up your skills, our courses are designed to meet you where you are.
• • Practical Approach – Learn by doing, with hands-on exercises that reflect real-world office tasks.
• • Experienced Tutors – Our instructors bring real industry know-how and a passion for teaching.
• • Certificate of Completion – Add an accredited certificate to your CV or LinkedIn profile to boost your job prospects.
• • Flexible Learning Options – Study at your own pace, from anywhere in the world. Ideal for working professionals and international students seeking flexibility without compromising quality.
• • Job-Ready Skills – Get trained in tools and techniques that employers actually look for.
• • Support That Stays With You – Need help? Our team is here from start to finish—no question is too small.
• • Learn at Your Own Pace – Take your time or move quickly—the course is designed to adapt to your needs.
• • Hands-On Projects – Put your skills into action with tasks like reports, spreadsheets, resumes, and more.

Certificate of Completion

Earn a UK-recognised Certificate in ITIL® 4 Strategist: Direct, Plan and Improve from London Technology College, showcasing your ability to lead governance and improvement within IT services.

Earn Your Certificate in ITIL 4 Strategist Direct Plan And Improve DPI:

• • Official UK-based certification.
• • Globally recognised under the ITIL® 4 framework.
• • Demonstrates strategic IT leadership and continual improvement skills.
• • Boosts your professional profile and career opportunities.

Frequently Asked Questions (FAQs)